Incident Manager
Incident Manager
Country: Philippines | Work Location: Alabang, Muntinlupa
Salary: 60,000 – 70,000 PHP
We are looking for an Incident Manager for our French client, who deals with the production of various types of glasses as well as cooperation with opticians. Their mission is to improve the quality of life by improving the quality of vision.
Responsibilities
- As Incident Manager you will be providing direction in the management of incidents ensuring timely resolution is achieved;
- You will be ensuring the team follows the Standard Operation Procedures in order to restore IT services;
- You will be maintaining communication with key IT and business stakeholder critical in the IT operations, allowing effective information sharing and issue resolution;
- You will be ensuring communication is sent out to Client Global IT stakeholders, and documents the incident through the incident report;
- You will be responsible for all incident management activities that occur during the shift and provides a comprehensive shift turnover and recap report;
- You will be identifying, analyzing and suggesting improvements identified in their own area of responsibility and implementing those with a recognized business benefit;
- You will be providing detailed post incident reports.
Requirement
- 3+ years of hands-on experience with Incident Management;
- Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition;
- Solid knowledge of ITIL Incident and Change Management process;
- Experience with change management tools;
- Solid knowledge of multiple IT Platforms and Infrastructure;
- Experienced with any ticketing system;
- Experience with developing and providing SLA’s and KPI’s;
- Responds adequately to inquiries and complaints.
Nice to have
- Obtained ITIL certificate;
- Experience with CASD ticketing tool.
We Offer
- Salary for work amounting to 60,000 – 70,000 PHP;
- Equipment will be provided;
- HMO on your day 1 + 1 of your chosen dependent;
- Monthly non-taxable allowance;
- Monthly transportation allowance;
- Optical Coverage;
- Year-end leave monetization;
- Gym Subscription;
- Monthly supply of coffee!
What to Know Before Applying?
We have a tight-knit team, creating some of the best work of their lives. We’re always growing and changing and occasionally places do come up so we are always on the lookout for talented people to join us. If you’re passionate about what you do then get in touch. We are always happy to take the time to listen and see what you can do.
Are you interested?
How Does the Recruitment Process Look Like?
1
Initial Consultation
Have a short talk with our recruiter who will provide you with more details about our company and the specific project. Since the recruitment process can vary between projects, this conversation will outline the process that applies to you.
2
Client-Side Evaluation
This stage involves a series of bespoke recruitment activities led by our client. It's designed not only to assess how your skills and background align with the project's demands but also to ensure that the project environment is the right fit for you. This dual-focus ensures that both parties can thrive in this partnership.
3
Signing and Starting Your Journey
After successfully navigating the recruitment process, you'll sign your employment contract and begin your new role. We ensure a smooth transition into your position with comprehensive onboarding support.
Why Join Directio?
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Apply now and join our team!
Didn’t Find a Job Offer for Yourself?
If you do not see a job directly suited to your experience but feel that you have an interesting skill set for us feel free to send us your CV at [email protected].
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