L1 Application Support
(SWL, EXCEL, XML)
OPEN POSITIONL1 Application Support (SWL, EXCEL, XML)
Country: Philippines | Work Location: Alabang, Muntinlupa
Salary: 30,000 – 35,000 PHP
We are looking for a L1 Application Support for our French client, who deals with the production of various types of glasses as well as cooperation with opticians. Their mission is to improve the quality of life by improving the quality of vision.
Responsibilities
- As L1 Application Support you will be monitoring and logging incidents, ensuring that all necessary information is collected and documented to facilitate further investigation;
- You will be escalating incidents to L2 support or Domain Lead when issues cannot be resolved at the L1 level, while ensuring clear communication of all gathered information;
- You will be providing initial diagnosis and troubleshooting of incidents, attempting to resolve common issues within the defined scope of your level;
- You will be communicating with end customers to gather additional information and provide updates on the status of their incidents;
- You will be identifying incidents that may require escalation for a change request and communicating this to the appropriate teams;
- You will be reporting recurring issues and potential problems to the Problem Manager or L2 support for further investigation;
- You will be assisting with the review and analysis of problems, providing input to L2 support or the Problem Manager when necessary;
- You will be preparing and submitting incident reports and logs for review by higher-level support or management.
Requirements
- 1+ year experience in Level 1 Application support and troubleshooting;
- Work in a hybrid set up (3 day onsite in Alabang, Muntinlupa and 2 day WFH) – Necessary condition;
- Proficiency in XML;
- Experience in SWL;
- Experience with Excel;
- Strong Analytical and Problem solving skills;
- Experienced with any ticketing system;
- Fast learner in terms of understanding and analyzing business processes;
- Strong familiarity and working knowledge on Incident, Problem, and Change Management;
- Ability to work well under pressure and minimal supervision.
We offer
- Salary for work amounting to 30,000 – 35,000 PHP;
- Equipment will be provided;
- HMO on your day 1 + 1 of your chosen dependent;
- Monthly non-taxable allowance;
- Monthly transportation allowance;
- Optical Coverage;
- Year-end leave monetization;
- Gym Subscription;
- Monthly supply of coffee!
What to Know Before Applying?
We have a tight-knit team, creating some of the best work of their lives. We’re always growing and changing and occasionally places do come up so we are always on the lookout for talented people to join us. If you’re passionate about what you do then get in touch. We are always happy to take the time to listen and see what you can do.
Are you interested?
How Does the Recruitment Process Look Like?
1
Initial Consultation
Have a short talk with our recruiter who will provide you with more details about our company and the specific project. Since the recruitment process can vary between projects, this conversation will outline the process that applies to you.
2
Client-Side Evaluation
This stage involves a series of bespoke recruitment activities led by our client. It's designed not only to assess how your skills and background align with the project's demands but also to ensure that the project environment is the right fit for you. This dual-focus ensures that both parties can thrive in this partnership.
3
Signing and Starting Your Journey
After successfully navigating the recruitment process, you'll sign your employment contract and begin your new role. We ensure a smooth transition into your position with comprehensive onboarding support.
Why Join Directio?
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